Custom Craftworks Warranty & Return Policy

Custom Craftworks warrants to the original purchaser that each product shall be free from defects in material and workmanship and agrees to remedy any such defect or to furnish a new or equal part in exchange therefore. Warranty covers components and repairs (labor) indicated below, commencing on date of original shipment. Labor coverage may not include replacement or installation of small parts or components. Custom Craftworks Service and/or Sales will determine the technical level of service needed and approve labor coverage on a case by case basis.

Products:
Elegance Series, Pro Series, Majestic Series, McKenzie Series, Hands Free Series, E Class, M Class

Parts Warranty:

• Limited Lifetime on frame / 10 Year International (Structural Only)
• 5 Year on foam
• 3 Year on upholstery
• 2 Year on electrical components
• 1 Year on moving components, hardware, and accessories

Products:
Athena, Omni, Feldenkrais, Alexander

Parts Warranty:

• Limited Lifetime on frame / 10 Year International (Structural Only)
• 5 Year on foam
• 3 Year on upholstery
• 1 Year on moving components, hardware, and accessories

Products:
Destiny, Heritage, Aura, Luxor, Challenger, Melody, Sidekick, Companion (2 Year on frame)

Parts Warranty:

• 5 Year on frame (Structural Only)
• 5 Year on foam
• 3 Year on upholstery
• 1 Year on moving components, hardware, and accessories