Touch America Warranty & Return Policy
Money-Back Guarantee and Returns: If you are not satisfied with a product, you may return it within 30 days for a complete refund (excluding freight), after contacting TouchAmerica for a Return Merchandise Authorization (RMA) number. Products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee may be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Warranties: TouchAmerica manufactures a wide range of products with varying warranties. All warranties apply to the original owner only for the time period specified for each product. Instructions for preventive maintenance are sent with each product. Any needed inspections and maintenance must be performed on a biannual basis. Failure to perform regular inspections and maintenance will void the warranty on the equipment. Labor warranties apply to customers in USA only.
Standard Professional Treatment Tables: Ten-year warranty on replacement parts for frame/structure and one year on labor. Wood/veneer cabinetry is warranted for one year. Foot tubs and plumbing parts for Artesian or Golden Touch are warranted for one year. Mechanical/electrical parts, foam and vinyl carry a two-year warranty on materials. One-year warranty on labor for hydraulic leg motors. Labor warranties apply to customers in USA only.
Olympus, Harmony/Destiny, Portable Massage Tables, QuickLite Massage Chairs: Olympus and Harmony/Destiny have a five-year warranty on replacement parts for frame/structure and one year on labor. Mechanical and electrical parts, foam and fabric carry a two-year warranty on materials. One-year structural and plumbing warranty on Foot Bath for Harmony/Destiny. Portable Massage Tables and QuickLite Massage Chairs carry a five-year warranty on replacement parts for frame/structure and two-year warranty on foam and vinyl. Labor warranties apply to customers in USA only.
Wet Tables, Vichy Shower, Masquerade, Breath Pedi-Lounge, Legato, S-Lounger: Neptune/Aphrodite tables and Vichy Showers carry a two-year warranty on replacement parts for frame/structure and one year on labor. Breath Pedi-Lounges carry a one-year warranty on replacement parts for frame/structure. Masquerade, Legato and S-Lounger have two-year warranty on replacement parts for frame/structure. Mechanical/electrical parts, as well as foam and vinyl, carry a two-year warranty on materials, except batteries, which have a one-year warranty. Vichy Shower plumbing parts are warranted for two years on materials. Neptune Foam Pad is not warranted.
Furniture and Accessories: Woodwork and veneer are warranted for one year. All accessories made by TouchAmerica carry a one-year warranty. Accessories and components not manufactured by TouchAmerica carry the original manufacturer’s warranty, which varies from product to product. Hot Towel Cabis, Pedicure/Timbale Carts and PediStools/ProStools are warranted for one year.
Shipping for Warranty Replacements: TouchAmerica will cover the cost of shipping products replaced under warranty to customers in the contiguous USA only. International customers (as well as those in Alaska and Hawaii) must pay the freight costs for warranty replacement products. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Exclusions: Normal wear and tear or damage caused by accident, misuse, improper maintenance, harsh operating environments, or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under this warranty. All warranties are limited to repair or replacement, at TouchAmerica's discretion, unless otherwise stated.